Frequently Asked Questions

We'll try to answer some of the most frequent questions we receive about Magic Rosin®. If you have any questions about shipping, please review our shipping information page. If you have a question you don't see answered here, please contact us at info@magicrosin.com.

Dealer Questions

I am interested in becoming a Magic Rosin dealer.

We welcome dealer inquiries. If you are interested in carrying Magic Rosin® in your store or just have a question, please email us at: info@magicrosin.com.

If you are currently a Magic Rosin dealer and want to place an order, please click here.

Product Questions

What are the ingredients in Magic Rosin?

Magic Rosin™ is formulated with only premium grade pure pine rosins. It is heated, blended, and poured.

Why is Magic Rosin clear?

Our formulas are purified and processed, resulting in a clear, transparent color. This allows the design paper (placed underneath each rosin) to really pop!

What are the dimensions of a Magic Rosin? How big is it?

The rosin cake is approximately 1.5" in diameter and .3" tall.

What is the difference between the 3G and Ultra formulas?

Magic Rosin currently comes in two formulas: 3G and Ultra. They are both considered "grippy" rosins, but the Ultra is even grippier than the 3G. Both provide a great deal of stiction and resistance while allowing for a clean, complex tone.

Can I request designs for Seconds or Maker's Surprise?

You will not be able to choose your design(s) when you order Seconds ("Blems") or Maker's Surprise, but you will get our absolute lowest price! You are welcome to make general requests (i.e. "No Flowers!") in the "Order Note" field during checkout, but please know in advance that we often cannot satisfy them. Please also understand that we cannot confirm which design(s) you'll receive before or after your order has been picked & shipped.

What are your image requirements for custom rosins?

We recommend a minimum resolution of 200 dpi and a minimum size of 350 x 350 pixels for a print quality rosin. We accept .jpg, .png, .tiff, and .pdf formats. The higher the resolution, the better your image's quality. Below 200 dpi - your image will not be attractive. Remember that you want to take advantage of the magnifying effect of the rosin. So send us high-resolution images only!

You may only submit photos for which you have full rights, whether you own the copyright or have a license. You assume all responsibility and liability for any images you send us.

How long do custom rosins take?

Custom rosins take approximately 1-2 weeks to produce and are shipped as soon thereafter as possible.

I want to order more than 3 custom rosins. How can I do that?

Please contact us at info@magicrosin.com for more information about volume orders.

Where do all the designs come from?

3G and Ultra formula are both available in dozens of different designs (and we’re always adding more!) The inventor and developer of Magic Rosin, Sarah West, comes from an artistic background. She is a cellist, but also spent years making glass beads. Magic Rosin designs were a natural development when she realized the rosin was almost transparent.

Won't the design become blurry with use?

Yes, unfortunately, the design will become blurry eventually. But the good news is you can refresh your Magic Rosin design image anytime you'd like. Just lightly swipe a common alcohol wipe (from the drugstore) over the top of the rosin and let it dry completely before touching it (a minute or two). This will refresh the design image. Watch this video for a demonstration.

What kind of discounts do you offer?

For teachers, schools, and all larger orders, please contact us for information on our discounts. Many of our teacher friends give Magic Rosin to their students for recital gifts and incentives, and end-of-the year gifts. We'd like to continue to make that possible. Our primary focus is to bring great rosin to all kinds of string players. If you'd like more information on discounts for larger orders, please contact us.